Dedicated on-site monitoring for business-critical CTI applications. Ensuring systems are ready before trading hours and remain operational through the day — with daily reporting and structured escalation.
Facility Monitoring Service (FMS) is an extended service for existing clients using Nexsus CTI products. It helps monitor the performance, productivity and availability of deployed applications through a dedicated engineer stationed at the client office.
The FMS engineer ensures applications are functional before the start of trading hours, continue to work throughout trading hours, and remain monitored until data synchronization is completed at end of day.
FMS responsibilities are structured across three phases of the trading day to ensure continuous coverage.
Verify application availability before trading hours begin. Send readiness reminders to branch in-charges to start dedicated application systems.
Monitor application status, performance and productivity in real time. Resolve issues directly where possible. Coordinate with Nexsus troubleshoot officers for escalated issues.
Track completion of data synchronization across all locations. Prepare daily reports, review issues, and support root-cause analysis for any incidents.
Defined operational ownership for monitoring, reporting and escalation throughout the business day.
Speak with Nexsus to discuss FMS coverage, daily monitoring scope, escalation workflow and reporting expectations.