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Call Recording

Centralized Recording Solution for Broking & Financial Institutions

One centralized platform — four deployment options. Whatever infrastructure your dealers and branches work with, Nexsus has a recording solution that fits. All recordings available in real time at the center.

Discuss Your Requirement CallConfine Platform
Why Centralized Recording
Real-Time Access
Recordings available instantly at center — no waiting for end-of-day sync
Any Branch Infrastructure
4 solutions to match whatever setup your dealers already use
AI-Ready
Recordings feed directly into AI compliance and trade reconciliation
SEBI 1600 Series Ready
Outbound calls routed through SEBI-mandated 1600 series lines
Central Archival
All recordings stored, searchable and accessible from one location
Platform Architecture

Centralized Hosted Media Platform

All infrastructure sits at the center — media gateway, CTI server, SIP trunks, database server and host media processor. Dealer branches require minimal or no IT hardware. Every call — inbound and outbound — is routed through the centralized platform, recorded in real time, and immediately accessible to the compliance team.

Centralized Setup
Media Gateway, CTI Server, SIP Trunks, DB Server and Host Media Processor deployed at the central location.
All Calls Routed
All inbound and outbound dealer calls routed through the centralized hosted media gateway — nothing is missed.
ACD Engine
Automatic Call Distribution engine identifies available dealers and routes customer calls to the right person at the right branch.
Call Bridging
Central Gateway calls the dealer on their defined number and connects them with the customer — seamlessly and transparently.
Architecture at a Glance
Central Location
Media Gateway CTI Server SIP Trunks DB Server Host Media
All calls routed & recorded centrally
Dealer / Branch
Mobile Phone Laptop + Web App Softphone Android App
No central IT hardware required at branch
Recordings available in real time at center — compliance team has instant access
Deployment Options

4 Solutions — One for Every Branch Setup

Every broking firm has different infrastructure across branches. Nexsus offers four deployment options — choose the one that matches what your dealers already have. All four record centrally in real time.

1
Solution 1

Mobile Phone + IVRS

Dealer has
Mobile Phone only (Android or iPhone)

Calls routed via centralized IVRS. The ACD engine identifies the customer and routes to the right dealer automatically. Outgoing calls are also placed through the center — dealer dials via IVRS prompt — both legs recorded end to end.

No hardware at branch Android & iPhone Any network
2
Solution 2

Web App + Mobile Phone

Dealer has
Mobile Phone + Laptop with Internet

Dealer logs into the CallBalance web application on their laptop. Incoming calls ring on their mobile — customer information pops up on screen. Outgoing calls placed directly from the web app dialpad. Both legs bridged and recorded centrally.

Customer popup on screen Android & iPhone
3
Solution 3

Web App + Soft Phone

Dealer has
Laptop with VPN / MPLS + USB Headset

Full softphone setup directly in the web application. The dealer leg is pre-connected — when a customer call arrives, both legs are bridged almost instantly. Zero latency call quality. Ideal for high-frequency trading desks where every second counts.

Zero latency USB Headset VPN / MPLS
4
Solution 4

Mobile App + Phone Call

Dealer has
Android Mobile Phone

Dealer installs the Nexsus mobile app on their Android phone. The app shows customer information on incoming calls and has a built-in dialer loaded with customer data for outgoing calls. The centralized engine bridges both legs — no laptop or desktop needed at the branch.

Mobile only Built-in dialer Android
All 4 solutions record centrally in real time
Regardless of which deployment option your branch uses, every call is recorded at the central platform the moment it happens. Your compliance team has immediate access — no waiting, no manual uploads, no end-of-day sync.
Key Advantages

Why Centralized Recording Matters

Centralized recording is not just about compliance — it changes how quickly your operations and compliance teams can act.

Real-Time Availability

Recordings are available at the center the moment a call ends. Compliance team, quality team, and operations have instant access — not hours later.

Central Archival

All recordings stored in one location regardless of which city, branch, or device the dealer uses. Easy to search, retrieve, and audit.

Live Monitoring

Supervisors can listen to live calls from the central dashboard. No need to be physically present at a branch to monitor dealer conversations.

No Branch IT Dependency

Central setup means branches need minimal or no IT hardware. A dealer with just a mobile phone or a laptop can be fully covered.

AI & Compliance Ready

All centrally recorded calls feed directly into Nexsus AI Compliance Intelligence and Trade Reconciliation — no additional integration needed.

Multi-Branch, One View

Whether you have 5 branches or 500, all call activity is visible from a single dashboard. Branch-wise reports, live status, and alerts in one place.

SEBI Mandate

1600 Series Outbound Call Compliance

SEBI has mandated that all transaction-related calls going to customers must be routed through 1600 Series telephony lines. Nexsus CallBalance is fully ready to support this requirement.

  • SIP line from Tata / Airtel connected to CTI Server for inbound routing
  • 1600 Series line configured for all outbound transaction calls
  • IVRS ACD engine routes inbound customer calls to available dealer
  • Agent web application shows incoming call popup with customer details
  • All outgoing calls routed through SEBI-compliant 1600 Series SIP line
  • Optional SBC hardware for SIP termination and security against cyber attacks
SEBI 1600 Series — How It Works
SIP Line Setup
SIP line from Tata/Airtel connected to CTI server NIC-2. 1600 Series line on NIC-3.
Inbound Routing
Customer calls SIP number → IVRS ACD engine routes to respective Agent / Dealer.
Agent Web App
Incoming call popup on agent application. USB headphone + customer details shown on screen.
Outbound via 1600
Agent dials via soft dialpad. Nexsus routes outgoing calls through 1600 Series SIP line automatically.
Nexsus CallBalance supports both inbound SIP TRUNK and 1600 Series outbound architecture — fully SEBI compliant.
Quick Comparison

Which Solution Fits Your Setup?

A quick reference to help you identify the right deployment option for your branch infrastructure.

Solution Dealer Device Needed Android iPhone Branch IT Hardware Latency
Sol 1
Mobile Phone + IVRS 		Mobile Only None Low
Sol 2
Web App + Mobile Phone 		Mobile + Laptop None Low
Sol 3
Web App + Soft Phone 		Laptop + USB Headset None Zero
Sol 4
Mobile App + Phone Call 		Android Phone None Low

All solutions record centrally in real time. Branch IT hardware requirement: None for all 4 options.

Get Started

Not sure which solution fits your setup?

Share your branch infrastructure details and our team will recommend the right deployment option — and walk you through how recordings will be available in real time at your center.

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